Refund & Return Policy

At Valisity, we’re committed to enhancing your daily wellness with premium-quality eye therapy products.
We recommend using your device for a minimum of 14 days to experience its full benefits.
If, after this period and within our 30-day money-back guarantee, you’re not fully satisfied, please contact us via our Contact Us page for assistance.

Cancellation Policy

For any order changes or cancellations, please reach out within 24 hours of placing your order. After this period, your order enters processing, and modifications may not be possible.
If your cancellation request is received within the 24-hour window, we’ll process your refund within 7 business days.

30-Day Money-Back Guarantee

We’re confident in the effectiveness of our eye therapy solutions, which is why we offer a 30-day money-back guarantee.
We encourage a 14-day trial period before requesting a return. If you’re still unsatisfied within 30 days, you may return the item under our guarantee.

Please note that shipping fees (if applicable) are non-refundable.
To begin a return, simply fill out the form on our Contact Us page, including your Order Number, Name, and Email Address used for purchase. Our support team will guide you through a smooth and quick return process.

Damaged Items

We take great care in packaging every order. Items are considered damaged only if they’re defective or physically broken.
Minor dents or scuffs on packaging that do not affect the product’s functionality are not classified as damage.